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How are customer complaints and claims managed in the KYC process in the Dominican Republic?
Financial institutions in the Dominican Republic must have procedures to manage customer complaints and claims in relation to the KYC process. These procedures include receiving complaints, investigating them, resolving problems and communicating with customers. Ensuring a transparent and effective process for addressing customer concerns is essential to maintaining customer trust.
How is the technical and financial capacity of contractors evaluated in public procurement processes in Costa Rica, and what are the sanctions for those who provide false or misleading information in this context?
The technical and financial capacity of contractors in public procurement processes in Costa Rica is evaluated using specific criteria established in the specifications. Contractors who provide false or misleading information may face sanctions ranging from loss of points in the evaluation to disqualification in the contracting process. These measures seek to guarantee the suitability of the contractors selected for the execution of projects.
What are the main types of homicide in Panama?
In Panama, the main types of homicide include intentional homicide (intentional) and culpable homicide (unintentional). Each type of homicide carries different penalties depending on the circumstances of the case.
What measures are taken to guarantee independence and objectivity in investigations and sanctions against contractors in Mexico?
Measures are taken to ensure independence and objectivity in investigations and sanctions against contractors in Mexico, such as the designation of impartial authorities, the review of evidence, and protection against political or other interference.
How is KYC adapted to address the challenges associated with customer mobility and globalization in Argentina?
KYC is adapted to address the challenges associated with the mobility and globalization of customers in Argentina by implementing remote verification processes and accepting international documents. Financial institutions seek to balance the need for regulatory compliance with the flexibility needed to serve customers who move or have international transactions. Interoperability with systems from other countries is also considered to facilitate cross-border verification.
How are civil liability cases in which several parties share liability resolved in Bolivia?
Civil liability cases with multiple parties are resolved using principles of equity and proportionality in Bolivia. The court can determine each party's contribution to liability and proportionally allocate compensation. This approach seeks to distribute the burden equitably between the parties involved. Additionally, out-of-court resolution can be encouraged through compensation agreements between the parties to expedite compensation and avoid protracted litigation. Effective management of these cases seeks to balance justice and efficiency in resolution.
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