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What is the impact of internet fraud on consumer trust in online customer services in Brazil?
Internet fraud can affect consumer trust in online customer services in Brazil by raising concerns about the ability to resolve problems, the authenticity of the information provided, and the quality of online customer service, which may make consumers more reluctant to use online customer service channels.
What is the legislation in Ecuador regarding robbery and theft?
The Penal Code of Ecuador considers robbery and theft as crimes. Robbery involves the use of violence or threats to seize another's property, while theft refers to the appropriation of property without violence. Both crimes carry prison sentences that vary depending on the severity of the case.
What is the regulatory compliance audit process in the financial services sector in Costa Rica?
In the financial services sector in Costa Rica, the regulatory compliance audit process involves the review of the operations, policies and procedures of financial institutions. It verifies whether the regulations issued by SUGEF are complied with and evaluates risk management, compliance with capital requirements and due diligence procedures to prevent money laundering.
How are exclusion clauses for defective products handled in sales contracts in Ecuador?
Product liability exclusion clauses are essential to address potential quality issues. In Ecuador, the contract may specify how defective products will be handled, establishing procedures for returns, replacements or repairs. It is also important to comply with local consumer protection regulations.
Do contractor sanctions apply to all industry sectors or only to public contracts?
Contractor sanctions generally apply to public contracts, but can vary depending on the circumstances and legislation specific to each sector.
What measures are Brazilian authorities taking to improve supervision of non-banking financial activities, such as exchange houses and credit cooperatives?
Authorities are strengthening controls and regulations on non-banking financial activities, requiring registration and supervision of these institutions and promoting cooperation with the private sector to detect suspicious activities.
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